"give their opinion on dealing with Yellowbook"
Worst investment i ever made, it only produces about 17% of the calls a Yellow Page Ad does, and to make matters worse, last year, i noticed what anothe contractor was telling me, he said go around and see how many people throw out the book when it is delivered, so on the paper recycle day just after the books were delivered, i took a ride around town, and found the book on the recycle pile, at a good number of homes, i stopped at two homes where they were taking out recycles, and asked why they throw the book out, the answere was the same at both homes, it's just advertising, there are no phone numbers in it, so i went back, and checked our call book, to see how we did with it for the year to date, and it just did not pay it's keep, the calls we did get were from customers looking for bottom pricing.
The Yellow Pages, with the phone numbers, does very well, it produces calls, and a better level of customers, on the internet ad's, it's true more are beginning to use it, but they also look at more options before they buy, so you may need to support your web ad's with a professional touch, in order to make it produce, the ready buyers.