If one of the thermostats is fixed, you may have to wait for the water to heat.How is the water heater tested to be certain both elements are working and cycling when they suppose too?
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Yes, see post 20. If so, you have problem. Replace T-stat.I think that I remember checking for voltage at both elements and detected 240V on both at about the same time. Is this possible?
The upper thermostat is not supposed to transfer power to the lower thermostat until it is satisfied (the connection makes left black (L1) and left brown (T2) until the upper t-stat is satisfied then makes left black (L1) with lower right red(T4)). If it is sending power to the left brown (T2) and lower right red (T4) at the same time, the thermostat is defective.I think that I remember checking for voltage at both elements and detected 240V on both at about the same time. Is this possible?