Open Delta Service and power quality

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solarken

NABCEP PVIP
Location
Hudson, OH, USA
Occupation
Solar Design and Installation Professional
I am working on a preliminary design for a commercial customer (a machine tool shop) to fill several needs. One of them is to protect some of the machines in the shp that are damaged periodically after severe powr quality events. I have a rough design to provide an isolated 3-phase power feed to their most sensitive equipment (Basically a UPS) along with solar and storage and a control system to shave demand peaks and reduce ene4gy usage.

However, as I was digging into the details i started looking at their existing utility service, and I am starting to think their power quality issues might be caused or at least contributed to by how the utility is providing their 240V delta service. This is what I see: They have three transformers on the pole just outside their building. Two of them are single phase 50KVA transformers, providing the 3-phase 240V service connected via an Open wye - Open Delta arrangement, with one phase (call it A) coming from one Sgl ph transformer secondary, one phase (Call it B) coming from the other sgl ph transformer, and one phase (call it C) coming from the bare neutral conductor. The third transformer on the pole is a 240V single phase transformer that feeds a separate 240V/120V service for their office and lighting circuits, through a separate meter.

These two services are the last on the feeder line from the utility, i.e. the phase and neutral conductors end on the pole that feeds them, and do not go on to feed any other customers. This is in an industrial park and there are lots of manufacturers, shops, etc in the immediate area, many fed from that feeder.

The customer experiences sags and swells quite often, sometimes lasting three seconds or more, and with voltage dropping to as low as 40-50V, and rising to as high as 310V, often on one or two phases only. Like I said it has been severe enough to blow up some of his CNC machines, including wire EDM, a milling machine with a VFD, and others.

As I have researched this, it seems that an Open Delta service can cause voltage imbalance issues, assymmetric currents into 3-phase motors, power factor issues, and other power quality problems. I am wondering if the way this service is provided/connected, along with the fact that it is on the end of a run, and downstream of other customers with likely heavy variable loads is the main issue. The utility says nothing is wrong, even though the surge suppressors they installed along with a power quality monitor are blown on two phases, and the power quality monitor is logging these sag and swell events periodically. I also know now that open delta capacity is only 86.6% of the nameplate capacity of the two transformers feeding it, so instead of 100kVA, the transformers can only provide 86.6kVA. I see them hit 70kVA at times in the data we collected.

Does anyone have any experience with this kind of issue? Any advice? What to check? I am meeting with the utility engineers soon to discuss, and want to be prepared. They don't seem to have any interest in helping to resolve, but I am thinking is a change in service can help provide more balanced and stable power, I don't have to include a custom UPS (expensive and complicated) into the design and can go with just a routine grid-connected solar design with storage.

Thanks, Ken
 
1. Is it correct to assume that the single phase service is not experiencing power quality issues?
2. Is the primary of the single phase transformer connected L-L and not to the POCO's multi-grounded neutral conductor (MGN) ?
If it's a "yes" to both questions then maybe the MGN conductor is experiencing significant voltage excursions due to bad connections, excessive loading, etc. That could then produce large voltage swings across the open delta secondary.
... Just throwing out a guess at what might be happening.
 
Open wye - Open Delta arrangement, with one phase (call it A) coming from one Sgl ph transformer secondary, one phase (Call it B) coming from the other sgl ph transformer, and one phase (call it C) coming from the bare neutral conductor. The third transformer on the pole is a 240V single phase transformer that feeds a separate 240V/120V service for their office and lighting circuits, through a separate meter.

Just asking here. You sure about this? That third phase coming from bare neutral sounds like corner grounded delta.BD2FD9B0-D996-4837-9763-E9BFF835CC2D.jpeg
 
1. Is it correct to assume that the single phase service is not experiencing power quality issues?
2. Is the primary of the single phase transformer connected L-L and not to the POCO's multi-grounded neutral conductor (MGN) ?
If it's a "yes" to both questions then maybe the MGN conductor is experiencing significant voltage excursions due to bad connections, excessive loading, etc. That could then produce large voltage swings across the open delta secondary.
... Just throwing out a guess at what might be happening.
1. To my knowledge there have been no complaints of issues with the singe phase 240/120 service, but I am not sure if that is because the loads are not sensitive to the issues, i.e. lighting, computers, small appliances, or if is because the power quality is not as bad on that service. I do know there have been issues with the single phase service where it dropped out for a period of time, like during a 40 second sag, but I do not believe any equipment was damaged.

2. The Primary of the single phase transformer is connected to the L that is not used for the three phase service and the MGN conductor.
 

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Just asking here. You sure about this? That third phase coming from bare neutral sounds like corner grounded delta.View attachment 2558981
Yes, I agree, but it is corner grounded OPEN delta, with one winding missing, as there are only two single phase transformers involved. I believe the primary is Open Y, with MGN. In your attached diagram, if you remove the left winding, between A and C, that is what this system looks like.
 
Yes, I agree, but it is corner grounded OPEN delta, with one winding missing, as there are only two single phase transformers involved. I believe the primary is Open Y, with MGN. In your attached diagram, if you remove the left winding, between A and C, that is what this system looks like.
That bank is for LIGHT three phase loads, and I’m not sure why they have a third transformer feeding the single phase portion. They really need to add the third transformer and close the delta if the machine loads are heavy.
Even better would be to build the bank using all three transformers the way it’s supposed to be built.
Wouldn’t hurt to talk to poco also to either file a claim or discuss options to clean up power quality issues
 
That bank is for LIGHT three phase loads, and I’m not sure why they have a third transformer feeding the single phase portion. They really need to add the third transformer and close the delta if the machine loads are heavy.
Even better would be to build the bank using all three transformers the way it’s supposed to be built.
Wouldn’t hurt to talk to poco also to either file a claim or discuss options to clean up power quality issues
Thank you, that is my understanding too, that it is for light loads, or for the temporary case where one transformer was temporarily out of service for some reason, like for maintenance, pending replacement, etc. The open Delta continues delivering 3-phase power but kind of in a degraded state, lower capacity, etc. I am arranging a meeting with poco engineers, hopefully this week, but up to this point the utility has said there is no issue with the service and his machinery is just too sensitive and needs to be more robust.

Also, the customer tells me that they believe their issues started when the utility changed the service out on the pole, so everything points to this bank being the cause of their issues. I am hoping the engineers agree when we meet.

One last followup question. Are there similar requirements to NEC that the utility must meet (in NESC?) for the service drop for the 3-phase 240V service? I am surprised that they bring in two insulated conductors and one bare conductor for the 3-wire service. The bare conductor is a current carrying conductor for one of the phases in this case.
 
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Thank you, that is my understanding too, that it is for light loads, or for the temporary case where one transformer was temporarily out of service for some reason, like for maintenance, pending replacement, etc. The open Delta continues delivering 3-phase power but kind of in a degraded state, lower capacity, etc. I am arranging a meeting with poco engineers, hopefully this week, but up to this point the utility has said there is no issue with the service and his machinery is just too sensitive and needs to be more robust.

Also, the customer tells me that they believe their issues started when the utility changed the service out on the pole, so everything points to this bank being the cause of their issues. I am hoping the engineers agree when we meet.
When you talk to them ask them to bring you the spec drawing for that bank to verify it’s been built to specifications.
Above all, MAKE SURE your talking to an engineer, not someone that works in the engineering department that puts the jobs on paper for someone else to build, not the line Superintendant, not the service technician, nor the line crew foreman.
 
When you talk to them ask them to bring you the spec drawing for that bank to verify it’s been built to specifications.
Above all, MAKE SURE your talking to an engineer, not someone that works in the engineering department that puts the jobs on paper for someone else to build, not the line Superintendant, not the service technician, nor the line crew foreman.
Will do, thanks for the help!
 
In addition to the excessive voltage excursions mentioned, it's possible that the higher line-to-ground voltages on the ungrounded phases of the corner-grounded delta could be a factor that 's contributing to the equipment damage.
 
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One last followup question. Are there similar requirements to NEC that the utility must meet (in NESC?) for the service drop for the 3-phase 240V service? I am surprised that they bring in two insulated conductors and one bare conductor for the 3-wire service. The bare conductor is a current carrying conductor for one of the phases in this case.
Every overhead service I've ever seen has a bare grounded conductor and it's used as the traveler. Also the NEC allows the grounded service conductor to be bare up to the service disconnect, believe it or not.
 
One last followup question. Are there similar requirements to NEC that the utility must meet (in NESC?) for the service drop for the 3-phase 240V service? I am surprised that they bring in two insulated conductors and one bare conductor for the 3-wire service. The bare conductor is a current carrying conductor for one of the phases in this case.
while it’s unconventional, it’s not unheard of as long as it meets clearances specified in the NESC.
It would be considered an open wire secondary.
 
Every overhead service I've ever seen has a bare grounded conductor and it's used as the traveler. Also the NEC allows the grounded service conductor to be bare up to the service disconnect, believe it or not.
Absolutely. There is no EGC until you leave the service main.
 
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