Around here all rural and smaller city municipal power companies typically purchase energy at wholesale rates from another larger POCO that has generating plants, transmission systems, as well as supplying individual customers in other surrounding communities.
Right you see that all the time. Town utility 'A' purchases power from big transmission utility 'B', power is handed off at a substation.
Occasionally you see a small utility 'C' like a wind farm that sells power to 'B', and voluntarily adpots the NEC (probably for OSHA and insurance) though they would be exempt local/state jurisdiction wise per 90.2.
But if I am understanding the OP correct this is a generation/ transmission utility we'll call them BPA and say they operate a large line of towers with a 230kv line.
Now BPA needs to put in what the OP is calling a 'substation', but technically for whatever reason this substation is
not handing off power to utility 'A'.
At this station there might be a switch or buck boost transformer who knows, but its not handing off power.
Now presumably for cost reasons BPA had utility A bring in a 'primary service' at 12.5kv to power a 240 delta bank for
large transformer pumps and fans.
There is no utility to utility power sales at this substation, its 230kv in 230kv out, for utility A its just like any other primary customer, there is a meter on the 12.4 kv line and they go read the meter and send them a bill. A's responsibility ends at the primary meter.
Utility A (the OP) apparently does not offer
'delta' services becasue of this alleged problem, but they can't control what their primary customers do transformer wise, so the OP is looking for a (non existent) NEC section that essentially prohibits a main breaker for staying on if a phase is lost, rather than installing protective relays that would detect such a situation.
In a way any delta connected 3phase motor would do the same thing.