Wow! You folks are all incredible - knowledgeable and helpful. So many forums don't have that, so thank you. Here is the update:
EMC came out on 6/17/25. I was out of town over father day weekend so come Monday I was all over them. The common theme I've gotten here is that even if there is an EMC problem, a properly bonded pool and water should not allow the shock. EMC confirmed the voltage and pulled the Neutrals from my house and a few neighbors confirming that their is a Neutral issue on their end. They are currently out today running some planned drops in an attempt to locate it. The Engineer also brough with him some copper wire which he connected from the base lug of the handrail to the base lug of the ladder - no voltage, so he claimed this meant that the bond was good, but there was still voltage in the water. He then took that same #6 wire, attached the the handrail and ladder lugs and dipped it into the pool - BOOM - no voltage. He replicated the test with a copper plate attached to #6 that he dropped into the pool with the other end on the handrail lug and voltage was still gone. So his determination is that the water is not bonded - we also have fiberglass handrails and ladder.
I got pictures of the build from the build manager and see that they used a perma-cast water bonding system, but it does not appear to be installed according to manufacturer spec - I may be wrong. I've attached a photo of the install and the instructions, maybe you can tell me if this is proper.
EMC will continue to look for the source of the neutral issue - but I have asked the pool builder (nicely) to bring a metal handrail and ladder to see if that will complete the water bond. He's a little hesitant, but if that perma-cast is not proper, I will lean a little heavier and he will get me what I ask for. I was glad to at least get SOMETHING figured out.
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