goldstar
Senior Member
- Location
- New Jersey
- Occupation
- Electrical Contractor
I have a customer who lives in a small house along one of the lakes in my area. Her small 30 amp electric range/oven was on the fritz and she decided to get a new one from Sears. The rep from Sears SPECIFICALLY told her to have an electrician install a 4-wire, 30 amp receptacle for the new unit. Last week I went to her house, pulled out the old unit (which was hard wired) installed the receptacle and installed a 4-wire, 30 amp cord on the old unit so she could use it until the new one arrived. So far - so good right ?
Now, the delivery men from Sears show up, can barely speak English (and this is not about casting disparaging remarks about foreigners) and brought a 3-wire, 30 amp cord for the new unit. They proceed to tell my customer that they cannot install the new unit because the receptacle and cord I provided for the old unit was not meant for a range - it was meant for a dryer. I didn't think it was worth arguing with them for any length of time, they weren't going to understand me anyway, so I told them to just leave the unit and I would install the cord. When I got to the house they left the 3-prong cord (did they think I was going to change the receptacle?) and didn't even install the cleat for the rear foot of the oven so the range wouldn't tip forward when the oven door was opened. The other thing these companies DON'T do is remove the neutral-to-ground strap on a 4-wire install.
You get what you pay for. Unfortunately for my customer she had to pay me twice (and I'm sure in some bizarre way, she had to pay Sears as well). :rant::rant::rant:
Now, the delivery men from Sears show up, can barely speak English (and this is not about casting disparaging remarks about foreigners) and brought a 3-wire, 30 amp cord for the new unit. They proceed to tell my customer that they cannot install the new unit because the receptacle and cord I provided for the old unit was not meant for a range - it was meant for a dryer. I didn't think it was worth arguing with them for any length of time, they weren't going to understand me anyway, so I told them to just leave the unit and I would install the cord. When I got to the house they left the 3-prong cord (did they think I was going to change the receptacle?) and didn't even install the cleat for the rear foot of the oven so the range wouldn't tip forward when the oven door was opened. The other thing these companies DON'T do is remove the neutral-to-ground strap on a 4-wire install.
You get what you pay for. Unfortunately for my customer she had to pay me twice (and I'm sure in some bizarre way, she had to pay Sears as well). :rant::rant::rant: