Accepting credit cards

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I use the cc processing from quick books as well because with the handheld machine I get 100% coverage. Sams club offered no signal at all in alot of areas I do work in so make sure you look into what kind of signal coverage they will have before making a commitment.
 
Greg Swartz said:
I too have heard about people accepting PayPal as a form of payment.

I have heard rumors that the fees run somewhere around 5%.

Greg :cool:
Rumors like that are false. PayPal charges 2.9% plus a transaction fee of $.30.

No monthly charges on a regular paypal account, either.

They do charge about $20 a month if you set up a virtual terminal merchant account, however.
 
emahler said:
why wouldn't it be?

Well the way I see it, is when loan sharks charged 10% they were locked up. Today they operate as ligit companies, dress without the dark glasses, and get twice the rate at 18 to 24% and the only person that gets locked up, is someone that may fall behind in their credit card payments.
 
is someone that may fall behind in their credit card payments.

Quite off the thread line, but responsible use of credit cards can avoid this problem. And yes I know there are extreme conditions where people get in debt for VALID reasons. But IMO they are most likely few and far between.
 
brian john said:
Quite off the thread line, but responsible use of credit cards can avoid this problem. And yes I know there are extreme conditions where people get in debt for VALID reasons. But IMO they are most likely few and far between.

"Quite off the thread line"

It's right on the topic, when you plan to accept credit cards, you need to understand the cost of processing, and the risks involved, one of them being bad credit.

"I know there are extreme conditions where people get in debt for VALID reasons. But IMO they are most likely few and far between"

As of March 07, over 25% of current card holders are either late with payments, or falling behind on payments, this tends to slow down purchasing power, and in turn results in the general economy slowing, this is where you have to be ready to adjust your business for a down market, when you see these signs.

We have been accepting credit cards since 86 and found they do help increase the anount of work someone will have done, The reason I noted the cost of credit card intrest is, there are other options, for you and the customer, you can offer pre arranged bank loans at better rates, provided your customer qualifies.
 
emahler said:
why wouldn't it be?

Well, if you accept Visa or Mastercard (MC to save my typing) it is in your agreement that you wont add surcharges to customers who pay using the card. Amex doesn't prohibit surcharging, but requires that your card policy is non-discriminatory, the effect of which is that if you only accept Amex you can surcharge, but if you accept Visa or MC as well then you cant surcharge Amex, as you cant surcharge Visa or MC.

Thats what you signed up to, look in your agreement, you'll find wording like this example:

(c) Merchant shall not require any Cardholder to pay any part of any fee imposed upon Merchant by this Agreement, whether through any increase in price or otherwise require a customer presenting a Card to pay any charge as a condition of sale that is not also required from a customer paying cash. However, Merchant may offer discounts to customers for cash purchases. Merchant may also charge a service fee on Transactions if Merchant charges a service fee: (i) for all payment methods (check, credit card, etc.) or (ii) for a specific payment mode (telephone) and not for other payment modes (face-to-face);

Additionally, I believe that if you are conducting business in the states of California, Colorado, Connecticut, Florida, Kansas, Maine, Massachusetts, New York, Oklahoma, Texas then state law prohibits credit card surcharges.

The goal is simple; the merchant (thats you) pays for the convenience of the customer being able to pay you, not the customer. You get paid the discounted amount. As noted in another posting, thats what you buy into when you accept plastic. Plus a per monthly charge for your terminal, plus the possibility that you may get "charged back" for transactions that the cardowner disputes. This is very likely if you put charges through without having the plastic in your hand and the customer sign the chit, the "customer not present" nightmare.

Offset from this is that accepting plastic when the other guy doesn't can get you the job. If the client doesn't have the funds available to do the work now, he may put the job on credit. Sure, one day the piper will require to be paid, but you've got your money by then, its the customers problem.

A quick google gives me this from the Texas Attorney General:
In Texas, a business cannot penalize consumers who pay for a good or service by using a credit card. Businesses that add a surcharge to thosewho pay by credit card might be violating provisions of the Texas Finance Code. Usually those fees can only be charged by government entities, such as for the payment of property or other taxes or other fees required by a government agency. However, businesses in Texas can discount the regular retail price of an item for consumers who pay cash instead of using a credit card. Consumers who are charged extra for using a credit card should report it to my office by calling us at 1-800-252-8011 or filing a complaint online at www.oag.state.tx.us
 
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Why not just have standard pricing, taking into account all costs of doing business, and issue discounts to cash paying customers. :cool:
 
Brian J. said:
Why not just have standard pricing, taking into account all costs of doing business, and issue discounts to cash paying customers. :cool:

That's how we have been doing it for years, and it works well, because we can discount however we please.
 
I Was Wrong!

I Was Wrong!

dbuckley said:
Well, if you accept Visa or Mastercard (MC to save my typing) it is in your agreement that you wont add surcharges to customers who pay using the card. Amex doesn't prohibit surcharging, but requires that your card policy is non-discriminatory, the effect of which is that if you only accept Amex you can surcharge, but if you accept Visa or MC as well then you cant surcharge Amex, as you cant surcharge Visa or MC.

Thats what you signed up to, look in your agreement, you'll find wording like this example:



Additionally, I believe that if you are conducting business in the states of California, Colorado, Connecticut, Florida, Kansas, Maine, Massachusetts, New York, Oklahoma, Texas then state law prohibits credit card surcharges.

The goal is simple; the merchant (thats you) pays for the convenience of the customer being able to pay you, not the customer. You get paid the discounted amount. As noted in another posting, thats what you buy into when you accept plastic. Plus a per monthly charge for your terminal, plus the possibility that you may get "charged back" for transactions that the cardowner disputes. This is very likely if you put charges through without having the plastic in your hand and the customer sign the chit, the "customer not present" nightmare.

Offset from this is that accepting plastic when the other guy doesn't can get you the job. If the client doesn't have the funds available to do the work now, he may put the job on credit. Sure, one day the piper will require to be paid, but you've got your money by then, its the customers problem.

A quick google gives me this from the Texas Attorney General:

You've nailed me. I never read that far into the small print. I am wrong and I admit it! However, the HO is NOT getting his money back! :rolleyes:
I'll put it under material... yeah... that's the ticket... material!!!
 
point being...there is no line item "Credit Card Fee"

it's simply a cost of doing business and is figured into the OH.

If you are doing a flat rate price, it's in there.

If you are doing T&M, well...good luck.
 
SmithBuilt said:
I wonder what the difference is for a cash discount and surcharge as far as the law is concerned?

The end results are the same. The customer pays for the cc fee.

winner...winner...
 
SmithBuilt said:
I wonder what the difference is for a cash discount and surcharge as far as the law is concerned?

The end results are the same. The customer pays for the cc fee.

Thats the way I look at it.

I am not going to lose money just to accept a stinkin' credic card. True that you get your money now, but, I see no reason why I should have to pay for that convience. The customer got what they wanted "now" and there were no reprocussions.
 
Greg Swartz said:
I am not going to lose money just to accept a stinkin' credic card. True that you get your money now, but, I see no reason why I should have to pay for that convience. The customer got what they wanted "now" and there were no reprocussions.

Thats the way I look at it.
The way the world looks at it is that you were the more desireable contractor because you made it more convenient for the customer to pay for the job.

(I'm not disagreeing with you, by the way. I have lost exactly one job over the years because I do not accept cards.)
 
Greg Swartz said:
You've nailed me. I never read that far into the small print. I am wrong and I admit it! However, the HO is NOT getting his money back!

Best put this one down to history, as I seem to recall that in some states that if he complains he can have three times the fee refunded, and you know whose pocket that comes out of!!!

But I think everyone's worked it out - surcharges aren't possible, but discounts are, and the feelgood factor for the customer of seeing a discount on the bill for cash is a winner every time...

Oddly, my country of residence allows credit card surcharges, so you often see the term "convenience fee". For example, if you pay your phone bil by credit card, Telecom say

From 1 November 2006 using this option for one-off payments of Telecom accounts will incur a fee referred to as a convenience fee which is charged by each credit or charge card processing service provider and will appear as a separate transaction on your credit or charge card statement.

This Convenience Fee will be a percentage of the total amount paid and differ depending on the card you use:

Fee Structure:
Visa and MasterCard - 3%
American Express - 2%
Diners Club - 2%

Telecom will not receive any part of this additional fee, but will advise you the fee will apply at the time of each one-off payment.

But in face-to-face retail, no-one has the cajones to try it with the customer - yet.
 
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