OK, so, ex-service tech, why does AB say its 97.5% efficient at nominal voltage, then state the nominal rated voltage is 648V? Little deceiving isn't it since everybody is going to be using it at 480V. So what is the real efficiency at 480V? Humm, unpublished you say......so tell me again why 84.4% is so far off given no operating voltage efficiency is provided?
The published drive efficiency I would bet also applies to the drive being fully loaded or at some certain percentage.
Manufacturer's like to overstate their efficiency, sorta like car manufacturers telling you the car gets 38mi/gal hwy, but that number is not achievable since the actual use conditions will never be able to match the test conditions.
BTW: Last I saw efficiency is equal to power out divided by power in.
Call me a skeptic, but I bet you'd never see over 92% on the best day.