These type of intermittent problems are always a nightmare. We could have cycled it & found the problem went away---buuuutttt-- the customer was standing there with 2 of their maintenance electricians ready to swap it out. We have a hard time giving a guaranty that the issue (especially when we don't even comprehend the issue), would not occur again, when it could potentially cause a more critical loss. Luckily the phase their main network switch was on didn't go out. We were able to schedule a shutdown after hours and have their IT dept. bring down the network without incidence. The point is a breaker should never lose a single phase without tripping the entire circuit as it is intended to do for protection. If this had been a 3 phase motor load we might be replacing a single phased motor as well.
Breakers should trip all poles simultaneously, I don't like these ghost poles (thats my new technical term for this)!!!