Cable (TV/Internet) distribution question

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Tech came by late yesterday and changed out a few connectors and ran a cable on top of the ground from the pedestal at the street to the outside box on the house. He said he did see problems upstream and is turning this over to maintenance, <sigh>.

Wife says it's worse now since he came. Severity of the problem comes and goes IMO.
 
Have you tried a different modem I borrowed one from a friend to see if there was something wrong with mine and there was so i got another one and everything was good. There was another time where i was having problems and i connected my modem directly to my box outside it worked fine out there I determined my inside wiring had a problem.
 
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