I don't near the issues with them as that, but, If a breaker is tripping because a tile layer drove a long screw into the wiring or a siding guy drove a nail into it, I'd say it's doing its job.
If someone calls me to troubleshoot something, I collect. That's just business.
There are other avenues available to collect if need be, but nobody hopes that it comes to that.
Usually I will let them know up front what we may be up against if it's an AFCI tripping issue, and use my own judgment of how much time to spend on it.
I will usually discuss it with them as to how much of my time and their money we're going to spend on it if it looks like its going to get entailed.
If something worked prior to me adding something, and then didn't afterwards, I'd have to say something I installed is causing the problem and try and figure it out.
Point is, If it is adopted and enforced by the NEC, we as electricians are required install it as such and face the consequences.
This is not any different than years ago when fuse boxes were changed out to breaker panels and the 14 and 12 guae wiring that was once on 30 amp fuses
"Worked fine for years until you changed it" or the vacuum cleaner that trips now that AFCI's are installed when "I never had this problem before", or
"My favorite 1970's model radio has static in it now that you've changed my lights to T8's with the electronic ballasts" which didn't have that issue with the old magnetic ballasts.
Modern times.
I could go on and on.
I don't know of anyone who don't breathe a sigh of relief when they turn on an Arc Fault Breaker and it doesn't trip, yet pull out of the driveway wondering how long it will be before they get the call that one has.
The biggest problem with them is that it makes good electricians look like they don't know what they're doing. We all think we're pretty sharp and it's embarrassing when something makes us look bad when we don't know actually know what or where the problem is.
As far as the frustration, hang in there, I'm with you, and believe me, we're not alone.
JAP>