I just don't understand what the deposit covers. Does anyone have a hard time explaining tis to customers, or do just not quite get it?
The deposit covers my piece of mind.
I usally will get a down payment or deposit and seldom does the customer question this.
One time when I asked the customer for a $500 down payment, while he was signing the contract, he said he didn't have the $500 for the down payment because he had a loan with the bank for the work I was going to do and some other work being done by others.
He said he would have to get the money from the bank if I needed the down payment.
It was a small job that I could complete in a couple of days so I went ahead and did the work without the down payment.
After the job was done I asked for payment and he told me he was denied the bank loan so he didn't have the money. He said he owed the heating and air conditioning guys more than he owed me. I guess this was supposed to make me feel better.
Unlike when you buy a car and don't pay I cannot come to your home and reposes my materials. It's Illegal. Once installed the materials become his property and I cannot remove them. I cannot reposes my labor.
I can put a lien on his home but that doesn't do much for me unless he sells or refinances the home.
About all I can do to collect my money is take him to small claims court.
Without a contract this will be more difficult to do.
It still doesn't mean I'll ever see the money.
It took six months and a lot of phone calls before I finally got paid.
I've had other experiences similar to this when I didn't get a down payment.
A down payment and contract doesn't guarantee I'll get paid for the job but my odds are better.