1. freezing coils is a sign of low refrigerant from leaks of improper installation
2
. any water in the evaporator unit should have drained through the hose to a proper place, even when the coils defrosted.
I'm going with improper installation since probably the same person installed both units.
All the units I have installed are working great. Sure, that's less than 20 units, but...
Vacuum pump, micron gauge, and the adapter from 1/4" flare (used on the R12, R22, etc. systems) to the R410 fitting threads.