PowerSupportElec
Member
- Location
- Ny
Ever since I started using the iPad for estimating and invoicing service work, I have had all my customers sign the estimate before getting out the tools. I do it both when the work is done right then and there or when it's scheduled for later. If they need time to think about it and I leave, then they call me back and ask me to do the work, I will either have them sign it when I come back to do the work (before starting) or if it's a big job like a service upgrade I will stop by their house to have them sign it and give me a deposit before I start doing the administrative stuff (pull permit, do application for power company, load calc, etc.).
This seems like a good method that could cover my butt and IMO seems like a professional thing to do. I've never had a customer back out of an agreed upon job, but this would help me recover some of my costs if I were to lose money in a situation like that. I also think it would help for when customers try to get more work done then they paid for.
(Complaining) Sometimes customers just don't understand what's going on, no matter how slowly you try to explain it. They call you for a service upgrade (they have a 60 year old 60A service on a 3,000sqft house), but after you are done they call you back because the bathroom receptacle circuit (which is also powering half of the house) is still tripping. And they blame you even though they never mentioned that problem before. (/Complaining)
This seems like a good method that could cover my butt and IMO seems like a professional thing to do. I've never had a customer back out of an agreed upon job, but this would help me recover some of my costs if I were to lose money in a situation like that. I also think it would help for when customers try to get more work done then they paid for.
(Complaining) Sometimes customers just don't understand what's going on, no matter how slowly you try to explain it. They call you for a service upgrade (they have a 60 year old 60A service on a 3,000sqft house), but after you are done they call you back because the bathroom receptacle circuit (which is also powering half of the house) is still tripping. And they blame you even though they never mentioned that problem before. (/Complaining)