jmellc
Senior Member
- Location
- Durham, NC
- Occupation
- Facility Maintenance Tech. Licensed Electrician
Most of us in NC have seen how hard it is to coordinate with Duke Energy in recent years. Getting a disconnect has usually happened right on time for me but a reconnect has generally been a nightmare. But here is a wonderful exception.
I just did a side job for a former coworker at his family’s restaurant in Hillsborough. Put a new service around the corner from the old, worked it in my spare time. Arranged to do changeover on Monday night after they closed & get inspection early Tuesday morning, their one day closed. Inspector came & approved, did emails to their office, Duke Energy & copy to me. I had Duke scheduled to come between 1 & 3 PM, best I could do.
Inspector hadn’t been gone 30 minutes when a lineman showed up. Said his other assignments before us were not ready & that he was checking with us just in case. I thanked him, showed him my approval email & he went to work. Took 30 minutes or so. All good.
I went to my job at 2:00 & got a call from Duke Energy. Woman had some questions about the project. I told her it was done & explained what happened. She didn’t sound happy & said she was just then seeing the e mail. I said it had started at 10:00 AM & that I showed the lineman my copy before he started. I suspect she called & reprimanded the lineman or his boss for him expediting the job. She sounded like a control freak who doesn’t like people bypassing her.
The inspector told me the paths of e mails. He emails his office. They email Duke HQ in Charlotte, then they e mail the local office, that he knows of. That explains a lot of the delays. I have worked in busy offices & seen how behind things can get. Hard to read & relay e mails if your phone never stops ringing on a busy day and/or your terminal stalls. In this case, 4 hours from origin to last stop. The sensible route would be an e mail to the servicing office with CC to HQ.
See pics. Moved away from gas meter & upped from 100 amp to 200. Used QO panel.
I just did a side job for a former coworker at his family’s restaurant in Hillsborough. Put a new service around the corner from the old, worked it in my spare time. Arranged to do changeover on Monday night after they closed & get inspection early Tuesday morning, their one day closed. Inspector came & approved, did emails to their office, Duke Energy & copy to me. I had Duke scheduled to come between 1 & 3 PM, best I could do.
Inspector hadn’t been gone 30 minutes when a lineman showed up. Said his other assignments before us were not ready & that he was checking with us just in case. I thanked him, showed him my approval email & he went to work. Took 30 minutes or so. All good.
I went to my job at 2:00 & got a call from Duke Energy. Woman had some questions about the project. I told her it was done & explained what happened. She didn’t sound happy & said she was just then seeing the e mail. I said it had started at 10:00 AM & that I showed the lineman my copy before he started. I suspect she called & reprimanded the lineman or his boss for him expediting the job. She sounded like a control freak who doesn’t like people bypassing her.
The inspector told me the paths of e mails. He emails his office. They email Duke HQ in Charlotte, then they e mail the local office, that he knows of. That explains a lot of the delays. I have worked in busy offices & seen how behind things can get. Hard to read & relay e mails if your phone never stops ringing on a busy day and/or your terminal stalls. In this case, 4 hours from origin to last stop. The sensible route would be an e mail to the servicing office with CC to HQ.
See pics. Moved away from gas meter & upped from 100 amp to 200. Used QO panel.
