SceneryDriver
Senior Member
- Location
- NJ
- Occupation
- Electrical and Automation Designer
Shout out to Enphase's technical support. It took almost 6 hours on the phone across 5 phone calls, but they got my Envoy gateway back on its feet and properly reporting.
The Envoy originally came with a cellular modem; this caused two problems:
1) The cellular connection was terribly dodgy. The envoy had locally logged so much production data it had a database error.
2) The dodgy connection didn't allow the Envoy to properly update its firmware, so it was four versions behind.
In June, the 5-year cell data plan timed out (system was originally installed by the previous homeowner). I started getting emails stating the Envoy couldn't be reached by Enphase. Cue the troubleshooting - I ran a hardwired Ethernet connection to the Envoy to give it a good connection. Enphase was able to un-bork the production logging database remotely, and trigger the proper software updates.
Turns out I apparently had 143MWh of production that wasn't originally accounted for. If the database data is anywhere near correct, that'll be a significant amount of $$ due to me from my SREC (solar renewable energy credit) broker.
Enphase's tech support is free and knowledgeable. I'm impressed that they kept working the issue with me, and didn't just say "buy a new control card for $400."
SceneryDriver
The Envoy originally came with a cellular modem; this caused two problems:
1) The cellular connection was terribly dodgy. The envoy had locally logged so much production data it had a database error.
2) The dodgy connection didn't allow the Envoy to properly update its firmware, so it was four versions behind.
In June, the 5-year cell data plan timed out (system was originally installed by the previous homeowner). I started getting emails stating the Envoy couldn't be reached by Enphase. Cue the troubleshooting - I ran a hardwired Ethernet connection to the Envoy to give it a good connection. Enphase was able to un-bork the production logging database remotely, and trigger the proper software updates.
Turns out I apparently had 143MWh of production that wasn't originally accounted for. If the database data is anywhere near correct, that'll be a significant amount of $$ due to me from my SREC (solar renewable energy credit) broker.
Enphase's tech support is free and knowledgeable. I'm impressed that they kept working the issue with me, and didn't just say "buy a new control card for $400."
SceneryDriver
