brian john
Senior Member
- Location
- Leesburg, VA
Many contractors offer 24 hour emergency service, though in my expierence few contractors have an actual system in place for a TRUE 24 hour emergency response.
If you call my office the voice message tells you to hit extension 19 for emergency, typical emergency message and when you hang up our phone system calls a cell phone and two pagers. Typically the customer receives a call back in 15 minutes with a tech on site in 1-2 hours.
We receive call regularly from electrical contractors wanting us to do an emergency call for them, other times we receive calls from customers that tell us we are the 3rd or 4th EC they called.
There is one contractor in my area that has the following message on his trucks- "23-1/2 hours emergency service We have to sleep sometime" Different and eye catching
If you call my office the voice message tells you to hit extension 19 for emergency, typical emergency message and when you hang up our phone system calls a cell phone and two pagers. Typically the customer receives a call back in 15 minutes with a tech on site in 1-2 hours.
We receive call regularly from electrical contractors wanting us to do an emergency call for them, other times we receive calls from customers that tell us we are the 3rd or 4th EC they called.
There is one contractor in my area that has the following message on his trucks- "23-1/2 hours emergency service We have to sleep sometime" Different and eye catching