Re: incandescent bulbs, short life. Voltage problem?
Something to keep in mind about any large company (more than 500 employees) is that the work is compartmentalized. That is to say that the majority of the service people do not know the rules that are filed with the pubic utility commission. The marketing people do not know how line work is done. The engineers know the standards to be able to write work orders to install overhead and underground lines but generally do not know the rules that are filed with the pubic utility commission. The power quality people know how to measure the anomalies and make load charts but do not know the rules that are filed with the pubic utility commission. The power quality engineer and, generally, the engineering supervisor is intimately involved with the rules that are filed with the pubic utility commission.
What I am saying is to investigate the public utility commission to see what
is in writing and applies to the serving electric utility. At that point, you will know more about the permitted variations than the majority of the electric utility employees. That is not to run down a particular group or the utility, it is to point out that all (most) of the employees are experts in their job. I assure you that very few have a clue about what you do or what the rules filed with the utility commissions are, or . . .