Sorry, I am in Michigan. I have been working on/troubleshooting industrial equipment for 12 years and have never heard of any Licensing requirement by the State in order to perform these duties. I am considered a 'qualified person' because I am a Controls Engineer, however, now that I am doing some work in a UAW facility, I'm being told I must hold an electricians license in order to "touch any wire" or "open any electrical panel". Go figure.
You may be able to appease the customer(s) if you provide documentation that you:
1. Have had formal NFPA-70E Training
2. Have your own (or company provided PPE)
The BAR has been raised as-of-late. Arc Flash Injuries are being recorded and quantified. The goal of OSHA, and Insurance providers is to merely reduce fatalities, or injuries to personnel.
If you are merely trouble shooting, can you plug your laptop into the programming outlet exterior to the control panel, and then direct the in-house electrician to "open the panel, and test this circuit you indicate on the control schematic".
I just went through this scenario last week in a UAW plant. I was met with eager cooperative helpful skilled trades employess, and working together, we brought the project to success in a timely manner.
(Side note) We are intentionally designing ALL new projects to be a "split panel design, where all 480v / 120v resides in one cabinet, and seperate control cabinet with energey levels below any hazzardous energy levels.
We also make sure that every communication port is extended to a NEMA rated bulkhead connector on the exterior of the enclosure(s). You may want to look adding that scenario. Note, NFPA 79 now requires GFCI protection for programming outlets. Search Google for "NEMA 12" and "GFCI" and you will find several vendors with very nice "off-the-shelf" solutions. (I won't mention any vendor names, so I don't get flagged for solictation).