In my case, the busway was from the transformer outside to the gear inside. Even though the busway was rated for wet locations, they had a number of failures at multiple plants from water getting into the bus. Their design choice is to replace all outside busway with cable bus and any new installations of that type will use cable bus.
The way that I would approach this is to evaluated the response from the swgr mfr. Sometime the response is correct and one runs into the there is the risk of getting an answer that you don't want to hear or an answer from and individual that doesn't have a clue as to how to help you solve your problem, someone who may not want to make the effort to help you.
Personally I would question their response. If I were to have gotten the call I would have pulled the drawings if they were still available and evaluated as to how I could you a transition section from my swgr bus to the cable bus that your customer would like to use. Not cheap but consider it would be custom.
The other choice would be to commission an engineering service who has the expertise to do a design and build that transition section for you according the industry standards, (NEMA?) An original factory built ransition section the is powder coated and built is a listed facility would be benificial..
Regardless, I think you should be able to get the job done.
In not knowing how much your customer(manufacturer?) is depending upon the reliability of this power source I would guess that they want the bussed connection upgraded because of the cost of loss of production. It is obvious that the realize that a reliable power souce will provide a significant payback. If it is benificial you may relate the cost of the upgrade to what the would be saving because of loss of production. But from what I can tell unless the cost is stupidly high, cost isn't a big factor, your customer just wants you to resolve their problem. You're their hero. Get 'er done. You probably will have a customer for life.