pjones
Member
- Location
- Vancouver Canada BC
For those that were curious... I just got some more information.
The customer was in fact driving the request for redundancy. So we will quote for 2 of everything. I asked our hydraulics guy how he was going to couple 1 pump drive to 2 different motor shafts and he looked at me funny. He said he would have redundant everything; pump drive, pumps, multiports, etc.
The evolution of the sharing of information around here is fantastic...
Sales guy to hyd guy --> hyd guy to me --> me to internet forum --> questions back to hyd guy --> the rest of the pertinent details
I guess I didn't ask the right questions to be privy to all the information up front.
Thanks for the responses.
I like to repeat back to the customer what I believe they are requesting, using my own words. That gives them a chance to clarify just in case I misunderstood, and me a chance to get a verbal confirmation from them that I am working towards giving them the right product for their needs. I hate it when middlemen get involved, too much chance for confusion.