peter d
Senior Member
- Location
- New England
I was wondering if anyone else under National Grid (Narragansett Electric, Massachusetts Electric, Niagra Mowhawk or Granite State Electric) has experience a complete breakdown in customer service?
Let me illustrate: We are doing a 4 family renovation job and had to add a landlord/house meter to the service. It gets inspected and approved (weeks ago) and call is made to NG to go ahead and energize the service. Weeks pass, nothing, and finally they get around to scheduling the cut in.
Last week my boss gets a call from NG. "The service wasn't tapped in, so we didn't put in a meter." My boss says "That's YOUR job." Apparently they dispatched a meter crew before they dispatched the line crew. (They had to relocate the drop slightly, and make up the new connections.)
The worst part is that it's nearly impossible to get a hold of anyone that has a clue there. Also, to add insult to injury they have consolidated all of their technical services to an office an hour north of here.
This is just a simple 100 amp service. I don't even want to know what getting a big service energized is like.
Let me illustrate: We are doing a 4 family renovation job and had to add a landlord/house meter to the service. It gets inspected and approved (weeks ago) and call is made to NG to go ahead and energize the service. Weeks pass, nothing, and finally they get around to scheduling the cut in.
Last week my boss gets a call from NG. "The service wasn't tapped in, so we didn't put in a meter." My boss says "That's YOUR job." Apparently they dispatched a meter crew before they dispatched the line crew. (They had to relocate the drop slightly, and make up the new connections.)
The worst part is that it's nearly impossible to get a hold of anyone that has a clue there. Also, to add insult to injury they have consolidated all of their technical services to an office an hour north of here.
This is just a simple 100 amp service. I don't even want to know what getting a big service energized is like.