It depends on where the POCO decides they stop and the customer starts. If the panel is sealed, it's probably POCO. If it's really POCO installed wiring, they'll fix it their way. Probably won't be splices. As far as the wiring, look at the corrosion on the neutral. Moisture in the panel? No-OX or Alumalox is a must for aluminum conductors even when terminated in an aluminum rated lug. I agree with everybody else (for a change..). When melting is only near the connection, it indicates a high resistance contact, caused by either loose or corroded parts. Aluminum expands more than copper when heated so connections loosen and aluminum oxide is non-conductive. Put the two together and it's a recipe for a fire if not repaired. Especially at the service because the wiring is ahead of any overcurrent protection. Lots of trailer fires caused by aluminum wiring. Utilities use it because it's lighter and cheaper.