I would take this as a 208 volt system?
Is the gas control system 120 volts?
If not make sure any power requirements for the gas control system are rated to operate on 208, other wise look into a small transformer to step up from 208 to 240 volts, most flame rod type gas safety systems are electronic, and will have a power supply that has voltage regulation which will take quite a voltage drop before it goes out of regulation.
Also ask him to make sure the controls have the proper connection to the frame of the burner as this is part of the flame rod current path back to the control, I had a case one time where the tech tried to test a new control with out mounting it, and had the same problem with the flame rod current and voltage measurements, he didn't realize the mounting screws provided the rest of the path for the flame rod return.
If this is a 240 volt system and your getting those kind of voltage readings you definitely have a problem, but 199 volts on a 208 system is only a 4% voltage drop and should not be a problem.
As far as the imbalance goes, a heavy single phase load can cause this, or a loose connection, but at 4% it doesn't sound like much of a problem, I'm thinking wrong voltage supply for the gas control I.E. 208 instead of 240 volts, lost return path for flame rod (control or its transformer not bonded to chassis) or control not mounted.