printer not working

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JdoubleU

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I got a call to go look at a printer that was not working. When I showed up the printer tech was there and he said that the power is to dirty. He read 118 to 120 volts on his meter but he said that his meter would not catch the voltage spikes. It is a newer commercial size printer 120 volt that draws about 16 amps. Tomorrow, I will use a meter that will pick up spikes. Is there anything else that I could look at when it comes to power quality that would be causing a problem with the printer?
 
Jakewhis said:
I got a call to go look at a printer that was not working. When I showed up the printer tech was there and he said that the power is to dirty. He read 118 to 120 volts on his meter but he said that his meter would not catch the voltage spikes. It is a newer commercial size printer 120 volt that draws about 16 amps. Tomorrow, I will use a meter that will pick up spikes. Is there anything else that I could look at when it comes to power quality that would be causing a problem with the printer?
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The equipment tech is passing this off to the electrician. First time this has happened.:roll:
 
Jakewhis said:
I got a call to go look at a printer that was not working. When I showed up the printer tech was there and he said that the power is to dirty. He read 118 to 120 volts on his meter but he said that his meter would not catch the voltage spikes. It is a newer commercial size printer 120 volt that draws about 16 amps. Tomorrow, I will use a meter that will pick up spikes. Is there anything else that I could look at when it comes to power quality that would be causing a problem with the printer?
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Plug it in elsewhere and see what happens. Also what do you mean it is not working? What happens.

Hi Chris..............
 
sell them a bunch of crap they don't need, and charge a lot for it. TVSS's, UPS, power monitors - give em the works. that should make for some nice xmas presents for your family.
 
Well in answer to tech's statement the code says to deliever secondary service with-in 7%(or is that high), I beleive its 3 to 5% @ the main.

Other than the load itself is 80% of the circuit itself... There's no spike factor!

P.S. Sell them a circuit
 
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This is one of those deals where you're going to get paid, even though you know the printer guy is probably off his rocker. Go through the motions and make up a bill.
 
chris kennedy said:
Hi Dennis. How are you sir?
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Just enjoying the banter that's going on.

Back to the op so I don't get deleted. --Get the tech guy to reboot the computer or server and see what happens. I have had my printer do that and I needed a good reboot to solve the issue. I'm a PC....:smile:
 
If the tester your using is able to monitor for an extended time, let it run for a day or two while they are using the machine. Then you can tell them with confidence the tech is full of crap and is passing the buck. If you start telling them that before you have done anything then it will look like your just trying to pass the buck too.
 
This sounds like a bunch of I won't say what...

But just to prove things one way or another, do they have a portable UPS with power line conditioner which you can move over to the printer?

Try this and if they are still not convinced, run it from battery (leave it on, but unplug it). If the UPS is not plugged in and is supplying power to the printer from battery and the printer still goes into error mode, well that would prove beyond a doubt that the problem is not from the power.

(Or if a large facility with a large UPS, plug it into one of those outlets.)
 
The ERROR message is probably meant for the tech checking it out. I would suggest the same rent a small ups for 1 month to clean up the power and prove that the error message has nothing to do with the power. A bunch of crap I tell you.
 
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