Schneider Panel recall

[xformer]

Schneider Electric™ Recalls 1.4 Million Electrical Panels Due to Thermal Burn and Fire Hazards

Schneider Electric is directly contacting all known retailers, distributors, homeowners, and any other individuals that purchased or installed the recalled product. All purchasers and installers should immediately contact Schneider Electric to arrange to have the recalled load centers inspected...

www.cpsc.gov

TDLR has notified Texas people. Not sure about others who don't have a state licensing agency.

 

[Buck Parrish]

That's the high dollar Square-D. I'm in the clear.

 

[infinity]

So the plug on neutral was the issue?

 

[retirede]

So the plug on neutral was the issue?

It states “one incident of a loose wire.” Doesn’t really make sense.

 

[tthh]

from the se.com website...the remedy is to make sure the darn this is properly assembled !!!

Hazard: The wire binding screw within the lug body could potentially not be torqued properly to the Plug-on-Neutral bar. Over time, this unsecured electrical joint could result in losing the neutral connection and potentially lead to overheating at the load.

 

[AC\DC]

How do these recall work for us replacing them??
do they pay the labor to replace them.

 

[retirede]

from the se.com website...the remedy is to make sure the darn this is properly assembled !!!

Hazard: The wire binding screw within the lug body could potentially not be torqued properly to the Plug-on-Neutral bar. Over time, this unsecured electrical joint could result in losing the neutral connection and potentially lead to overheating at the load.

That sounds like it should be correctable in the field without replacing the entire panel - as long as the connection has not yet deteriorated - properly torque the binding screw. Or is the screw no longer accessible once the factory assembly is completed?

 

[Buck Parrish]

I had a call back on a brand new 200 Main Brkr 30/40 Interior Siemens Panel. (Lights flickering) That #4 solid copper that connects both neutral / grd bars was not tight from the factory.
Of course, I always check now.

 

[tthh]

It will be like a typical auto recall...

Check for the loose binding screw.
Check for any burn marks.
None of these -> all done.

Loose binding screw...fix it.
Check for burn marks.
No burn marks -> all done.

Burn marks...
Maybe they replace the guts?
Maybe replace all the breakers?
Maybe both guts and breakers?

 

[kwired]

How do these recall work for us replacing them??
do they pay the labor to replace them.

Are you kidding? I've repaired or replaced items recalled (Square D) before and never got any reimbursement of any kind at all.

In fact one time was recalled I-Line breakers. They sent out information to determine if you had one of the recalled units based on manufacturer date - I had two breakers in one installation. Took letter to the supply house told them I needed two. Would probably been simpler if customer wasn't using them and could take them out and exchange for new ones, but instead they wanted to bill me for the replacements (at off the shelf price vs the much better price I got them for originally with when purchasing with the panelboard, then credit me when I brought the recalled ones back. That sounded fine, but for some reason it took several months to get that credit. And of course no labor reimbursement at all.

 

[kwired]

from the se.com website...the remedy is to make sure the darn this is properly assembled !!!

Hazard: The wire binding screw within the lug body could potentially not be torqued properly to the Plug-on-Neutral bar. Over time, this unsecured electrical joint could result in losing the neutral connection and potentially lead to overheating at the load.

Chances are the overheating will be at the loose joint, and could get to point where you can't just re-torque it either.

I've had failed fastening screws before on regular neutral bus sections in QO panels. Never on one that was new/nearly new, so kind of hard to say whether it was improperly torqued at factory or if ever been tampered with.

 

[brantmacga]

Are you kidding? I've repaired or replaced items recalled (Square D) before and never got any reimbursement of any kind at all.

Call the claims phone line before doing any work. When they had that AFCI recall years ago they shipped breakers directly to us and paid a service call fee per house to go swap them out. If you have issues I’d recommend going directly to your square d rep. If you do have affected customers it would likely be worthwhile to have them call the claims center directly.

I haven’t installed a new QO loadcenter since 2019, so won’t have any participation in this one.


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[Fulthrotl]

Call the claims phone line before doing any work. When they had that AFCI recall years ago they shipped breakers directly to us and paid a service call fee per house to go swap them out. If you have issues I’d recommend going directly to your square d rep. If you do have affected customers it would likely be worthwhile to have them call the claims center directly.

I haven’t installed a new QO loadcenter since 2019, so won’t have any participation in this one.


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hm. wonder if there is a way to get on the repair call list?

 

[AC\DC]

If they Have a Recall, and you don't change them out because they won't pay for your Labor rate. Is it their fault if the building burns down or yours.?

I know were in the middle and have to appease the client, though could charge the client again and have them chase manufacture for rebate?

 

[brantmacga]

When we handled the AFCI recall, we were still part of one of the service franchise groups. They did the majority of them nationwide. Likely what will happen again.


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[Little Bill]

Funny, I had to order a panel from "Big Orange" a while back because I couldn't get one locally. I just received an email from HD explaining the recall. Don't know why I got the email as the panel I ordered was a Homeline, the recalled ones are QO.

 

[Jamesco]

If the lug is damaged, therein the binding screw is seized in the lug body, can the lug be removed and replaced with a new OEM lug under the 2020 code.
I would consider it a repair and not "Reconditioning of Equipment". 408.8 (A)


Am I wrong?

 

[kwired]

Funny, I had to order a panel from "Big Orange" a while back because I couldn't get one locally. I just received an email from HD explaining the recall. Don't know why I got the email as the panel I ordered was a Homeline, the recalled ones are QO.

Only recall letters I have gotten were from Square D. All of them were on items purchased via special pricing quotes - like complete panelboards, and one time even a QMB fusible panelboard switch unit had a recall on switching mechanism. The I-line breakers I mentioned earlier they had record of me purchasing items that potentially fell in the recall- I had to verify manufacture date to know for certain. Some but not all breakers I had were within the right date code.

HD probably notified you simply because of a special order situation during time frame of effected recall though they didn't pay much attention to details of what was recalled. They probably did receive notification from Square D but probably more difficult to trace down who purchased what other than the special order items.

 

[SceneryDriver]

The recall notice suggests Schneider has inspection / repair instructions available "for qualified personnel." It's nowhere searchable, and both their phone support and online chat options are pretty much useless. Anyone have a copy they can share?


SceneryDriver

 

[BroverCleveland]

The guy I talked to at Schneider yesterday indicated the instructions just became available yesterday around 4pm. It's a pretty straight forward process. You fill out an inventory sheet with catalog numbers and quantities, and they send you a reimbursement and a bunch of green dot stickers with the recall name on it to be placed on the interior of panelboards. I'm working through finding a list of all of our affected panelboards now, and will start inspecting and remediating if necessary next week.