We had problems with that on one manufacturer's drives.The problem was because of a rather dirty supply. Not altogether uncommon in industrial environmentsYes, that's correct.
In a soft starter, you have to determine WHEN to fire the SCRs in order to affect the Phase Angle Firing that reduces the RMS voltage getting to the motor. That "when" is based on accurately knowing the "zero cross" point of the sine wave of each individual phase,