ggunn
PE (Electrical), NABCEP certified
- Location
- Austin, TX, USA
- Occupation
- Consulting Electrical Engineer - Photovoltaic Systems
We have a high visibility solar installation on Austin's downtown network which has been installed but we cannot turn it on until we can get the SolarEdge electricity meter to play nice with the other safeguards we have to have in place. So far it has been an intractable problem for us. We have been trying to get technical support from SolarEdge for more than two weeks to no avail. We call them, get put on hold for an hour or more, then they hang up. We email everyone we can find email addresses for, and they do not respond.
We have bought a lot of their gear over the past few years; one would think that that would make a difference to them, but apparently it doesn't. Do any of you guys have a secret backdoor phone number or email address that will actually get through to somebody at SolarEdge who can help us?
We have bought a lot of their gear over the past few years; one would think that that would make a difference to them, but apparently it doesn't. Do any of you guys have a secret backdoor phone number or email address that will actually get through to somebody at SolarEdge who can help us?
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