I got a call asking my price to change a ballast. I'm picturing a 20' ceiling with close shelves and customers in the way. I ask how high the ceiling is. They're a national outfit and they don't know how high the ceiling is. Without that information I don't know what the price is. That was the end of the conversation. I suppose I could have driven to the store to quote replacing one ballast. Do you think it would be a good plan to quote $400 for the first one and $40 for the second one?
I got a simular call a while back of a small chain bank inside a Walmart, they had two fixures out, and wanted to know how much...looked at the labor/unit book....I quoted it at .8/hr x 2, plus parts, and trip fee, with a contingency of it being "un-interupted access", and "accessible with no greater than a 10ft ladder". Got the job and they paid snappy....