The difference is that we don't know or care whether voltage is dropped along the neutral before it gets to us (although we now know that POCO neutral issues can cause us some headaches).
At our service, our reference point of zero volts to earth is re-established. On our premises we do care about neutral voltage drop, and we don't want our bonding to be presented with voltage.
The sub-feed EGC is the reference zero volts to earth. Other than OCP, we treat a neutral as an ungrounded conductor. A compromised one-wire EGC/neutral can cause voltage on surfaces expected to have none.