Those Suppliers...

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When I started out as an apprentace I had to check every order that I picked up. I had a list of what we ordered and compaired to what we got and had been invoiced. Found and saved many problems.

Also I ageree on taking care of some of the supply house people. A few t-shirts, or small gift cards at Christmas go's a long way. I try to get to know a few of the people pulling the orders. It can pay for it's self just in time saved with a slightly perfered treatment.
 
e57 said:
You're not likely to find one that doesn't..... Especially if you are phoning orders in. I got my supplier to print out a stock list of my common items with thier stock numbers - I write them down and fax them in on a PO - works much better. 4sq's w brackets come with brackets now.
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Now the only problem is when someone puts something back in the wrong bin...you still get it stuck to ya...:grin:
 
stickboy1375 said:
Now the only problem is when someone puts something back in the wrong bin...you still get it stuck to ya...:grin:
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One item I almost always receive wrong is uni-strut clips from 1/2" to 1.5".

They are either one trade size off or for rigid when I asked for EMT.
 
iwire said:
One item I almost always receive wrong is uni-strut clips from 1/2" to 1.5".

They are either one trade size off or for rigid when I asked for EMT.
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Yep, they must stock them near each other or something, I'm always getting rigid vs emt straps confused, although sometimes I get stuff that I have no idea what they replaced with what I ordered... :grin:
 
supply house customer service

supply house customer service

customer service is a thing of the past because of changing hiring practices. at one time supply houses had a method of training employees prior to them servicing contractor accounts. they would start as a delivery man, then into stocking and maybe into inside sales. that way they knew the importance of not only sending the correct size unistrut straps for rigid of emt, but double checked the number and size of screws that they came with!!! and if you don't buy enough materials -- it's hard to get their attention....... i worked for one contractor that did big condo projects and he was a ball buster when it came to material problems -- he loved to save anything that didn't work was sent out wrong and he kept it in a big pile in the corner of his office. and when he had a big job --whoever got the gear and fixture package also picked up "everyone's" mistakes and had to give him credit on it!!

it's been a long time ago, but i can remember the time when you didn't have to check every item on a will call...................... another thing i always asked them for was an emergency number or numbers for access to their materials and if i didn't get it -- i did my shopping elsewhere!!! i actually had one owner tell me " if your in a hurry and we are busy -- just get what you need in the warehouse and we write it up next time your here" !! of course that guy is dead now!!! like i said " customer service is a dying breed"!
 
Always had a cheat sheet in front of the phone before ordering material. Lets see do I need C-105s or C-106s. How about those ST-2, 3s, 4s . . .

But ordering the correct part number only eliminated half of the equation. Now it is in the pickers court . . .

How about the times you talked to your inside salesman . . . I need you to verify that these 4" Ocal unions are on your shelf. "yep, no problem, they'll be on the truck tomorow" . . .

Truck comes, invoice says BO, BO, BO. We all know bo don't mean body odor!

I'm sure GTBG (Glad To Be Gone)

Best Wishes
 
E-M,

What branch of the supply house that rhymes with schmexel do you purchase from? I know a couple phone #'s that you could call, but with some branches, those higher ups already know of the problems, but apparently just don't care.
 
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