I've only installed 2 transfer switches, but both were using portable generators in feeders and not the service. In that case, the neutral and ground are already unbonded and must remain that way. If the generator has an unbonded neutral, then you can use a solid neutral transfer switch. If the generator has a bonded neutral, and you can't undo it, then you need a transfer switch that switches the neutral too because the neutral-ground bond in the generator (when connected to the power inlet) would rebond the feeder downstream which is not permitted. Some of this becomes more obvious when you see the signage requirements in article 702 for what type of generator (bonded neutral -vs- unbonded neutral) can connect to a power inlet.