aikon2963
Member
- Location
- Columbia, MD
Good Day - I am a program manager supporting a team of CET's maintaining a number of small, but high density data centers for a large client. We have encountered an issue with two separate strings of batteries (140 ea.) at two different locations. The batteries are out of manufacturer warranty, but less than three years old (VRLA). The batteries are labeled from the UPS manufacturer, but our third party UPS support vendor has stated that these batteries are private labeled for the UPS manufacturer from an OEM in Asia and have exhibited an abnormally high rate of premature failure.
I've queried the third party vendor for "official" documentation on their assertion, checked the UPS manufacturer website and have done a number web searches (based on UPS manufacturer, Battery OEM name, etc.) and have found nothing indicating that this may be a known or widely known issue.
I am trying to gather information so that our client can go back to the UPS manufacturer with data/technical service bulletins, etc. and request replacement, if these are substandard batteries. So I am not necessarily looking for an answer as to why the batteries failed, but whether someone may have resources or specific sites they may be able to point me to, so I can do further research.
Apologies if this is the incorrect venue for my question, I realize my question may not be completely on topic for this forum. I've been intentionally vague about the parties involved, as I don't want to cast aspersions with nothing but "tribal knowledge". Your help would be greatly appreciated.
I've queried the third party vendor for "official" documentation on their assertion, checked the UPS manufacturer website and have done a number web searches (based on UPS manufacturer, Battery OEM name, etc.) and have found nothing indicating that this may be a known or widely known issue.
I am trying to gather information so that our client can go back to the UPS manufacturer with data/technical service bulletins, etc. and request replacement, if these are substandard batteries. So I am not necessarily looking for an answer as to why the batteries failed, but whether someone may have resources or specific sites they may be able to point me to, so I can do further research.
Apologies if this is the incorrect venue for my question, I realize my question may not be completely on topic for this forum. I've been intentionally vague about the parties involved, as I don't want to cast aspersions with nothing but "tribal knowledge". Your help would be greatly appreciated.