If this is multifamily then it may be pretty common to see 208/120 three phase service, three phase for the "house panel" which likely also includes the elevator but just two lines and neutral for each tenant panel as they won't have any three phase loads in them. They stagger these singlep phase feeds to the units connections to balance load on the service. Keep in mind that 240 volt resistance heaters (or appliances with resistance heat elements) will still work but will only put out approximately 75% of their 240 volt rating. Usually is not a problem unless unit selection was minimal to begin with. Air conditioners/heat pumps are all pretty much designed to run on 208 or 240 nominal. They will just draw a little more @ 208 then @ 240. Nameplate values still are what you size conductors and OCPD to, not many have dual values on nameplate though.