If the utility dies not have 3 phase available at your service point, you typically have to pay for them to run their cables to the nearest one. That can be VERY expensive.
Then when you go from a single phase service to a 3 phase, you get a Demand Meter, and often a VAR Meter, so now the user must contend with worrying about peak demand charges and their power factor.
Lastly, the cost of going to 3 phase means a new service panel and running all new cables to any 3 phase loads.
All in all if you already have the VFD setup and it’s working for them, the cost to change would not have a very good return in investment.
Also, ask whomever suggested this why they think that would be better? If they think it will save significant energy, they are mistaken. Yes, the VFD loses about 3% in the conversion process, but only while the motor is actually operating. Considering all the other costs to change to 3 phase, it might take a lifetime to recoup them with that little bit of energy savings.