e57
Senior Member
- Location
- San Francisco, CA
Although this is very valid, you are defining your response with these words. Try to keep any emotion out of this.
My wife says that your explanation is too wordy and confusing. When I have to respond to customers (like this,) I often have my wife read what I have written to make sure things are concise, readable, and unoffensive.
I sent it out - but the whole first paragraph you mention - was removed, the next 2 corrected...
And I'd like to thank everyone for thier timely and appropriate advise - to include my wife as well....