KVA
Senior Member
- Location
- United States
Tell them they can buy anything they want at the supply house - their only requirement is they get paid for what they sold. If I give you a price for installing or repairing something it is what it takes to get the job done. If you wanted to supply something you should have let me know what it is before I gave you a price, so I could factor that into the price.
Bottom line is I know what profit I want to make from this job. Customer wanting to save money is understandable, what they don't understand is their savings cuts into my profit which is why I am there in the first place. If I wasn't there for the profits then I wouldn't charge anything and customer would be buying all supplies eleswhere.
When people ask me if they can supply the materials I tell them they won't save a penny. I would have to charge them more because of the risk of bringing me the wrong materials or they may have missing parts. If that was the case I would lose time out of the day to go collect the right materials. I also say I don't provide a warranty on customer supplied materials.