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    What limits do you place on incoming client calls.

    I'd like to get as much business as possible while maintaining work/life balance.

    When I first started in business, people would call me at all hours. More than once I was awakened by my business cell phone ringing. That ended when I started using an on-line virtual auto attendant. Now if someone calls after 8pm or before 7am, they are advised by the robot attendant that we are closed and to try again during business hours or to send an email. This auto attendant also filters out 99% of the robo calls I used to get and most of the human dialed sales calls. Calls only ring through to my phone during business hours and if the user presses "1".

    During business hours, I carry my phone with me everywhere I go including the bathroom. I hate it when I miss a possible sale because I didn't answer the phone. Just this morning the phone rang while I was showering and I shut off the shower and answered it. It was a potential client returning a call to discuss a quote. I closed the sale for $1100 and returned to the shower.

    So to summarize, my phone is like a leash during business hours, but I am happy to have closed hours where I don't have to answer it. What is your strategy?

    #2
    my brother makes a lot more money than me as a consultant. he does not answer his phone for clients at all. at first I thought this was a bad idea but he pointed out that otherwise they think he is chasing them. if they have to wait for a call back, then obviously he is busy and will get to them when he can.
    Bob

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      #3
      Lot - o- money can be made on off hour emergency calls, do you have that setup?

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        #4
        Originally posted by sameguy View Post
        Lot - o- money can be made on off hour emergency calls, do you have that setup?
        I can't handle 24 hour service right now. That would have to wait until I find a few reliable service techs. Haven't found any yet.

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          #5
          Originally posted by Coppersmith View Post
          I can't handle 24 hour service right now. That would have to wait until I find a few reliable service techs. Haven't found any yet.
          I used to advertise 23 hr services...when some PITA called, i'd say....sorry.....guess it's just not your hour! ~RJ~

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            #6
            Originally posted by Coppersmith View Post
            I can't handle 24 hour service right now. That would have to wait until I find a few reliable service techs. Haven't found any yet.
            I will take a service call at any time of day, but need to filter out what is truly worthy of going out for at certain times.

            Weekend warriors that didn't plan ahead and find out they need an electrician to do part of their project don't get priority. A single light or receptacle not working doesn't get priority.

            No power at all - may ask a few questions first, but more likely to come out at about any hour. Similar if you think something is overheating, unless we can pinpoint what it is over the phone and isolate it (turn the power off to that item).

            Commercial/industrial client has something down and it is holding up sales/production, probably coming out.
            I live for today, I'm just a day behind.

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              #7
              I turned off the ringer on my phone. If I could figure out how to disable it completely so it doesn't even stop the rest of the things my phone is doing during their attempt, I'd be even happier. My VM outgoing message tells them that they will get much faster service if they hang up and send a text.

              Even when I see a call coming in from someone I know. I still don't answer it. Even after a few years of being very happy with this procedure, I'm still training a few regulars to stop calling first.

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                #8
                All of our good customers have my personal cell. 24/7 if needed.

                Everyone else can call the shop during business hours. Anyone that calls the shop after hours gets the message machine with the on call electricians phone number for emergencies.

                I have only gotten a handful of business related non emergency related calls after hours. Generally, it's one of our good customers telling me something blew up on a Saturday morning or what-have-you, just so I have a heads up I'll need to be out there Monday to take care of it.

                Nobody that I can recall has called for a quote or similar after hours.

                My motto for after hours calls from numbers I don't recognize? If it's important, they'll leave a message. That I can screen. Too many robocalls spoofing local numbers. We are so buried I have no worries about someone not leaving a message and immediately calling another electrical contractor. Those are not the customers we most likely want anyhow.

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                  #9
                  Originally posted by Coppersmith View Post
                  I can't handle 24 hour service right now. That would have to wait until I find a few reliable service techs. Haven't found any yet.
                  I'm so tempted to offer, but Fla. is so hot!
                  Master Electrician
                  Electrical Contractor
                  Richmond, VA

                  Comment


                    #10
                    Originally posted by MAC702 View Post
                    I turned off the ringer on my phone. If I could figure out how to disable it completely so it doesn't even stop the rest of the things my phone is doing during their attempt, I'd be even happier.
                    Um, turn it off?
                    Master Electrician
                    Electrical Contractor
                    Richmond, VA

                    Comment


                      #11
                      Originally posted by Coppersmith View Post
                      I'd like to get as much business as possible while maintaining work/life balance.

                      When I first started in business, people would call me at all hours. More than once I was awakened by my business cell phone ringing. That ended when I started using an on-line virtual auto attendant. Now if someone calls after 8pm or before 7am, they are advised by the robot attendant that we are closed and to try again during business hours or to send an email. This auto attendant also filters out 99% of the robo calls I used to get and most of the human dialed sales calls. Calls only ring through to my phone during business hours and if the user presses "1".

                      During business hours, I carry my phone with me everywhere I go including the bathroom. I hate it when I miss a possible sale because I didn't answer the phone. Just this morning the phone rang while I was showering and I shut off the shower and answered it. It was a potential client returning a call to discuss a quote. I closed the sale for $1100 and returned to the shower.

                      So to summarize, my phone is like a leash during business hours, but I am happy to have closed hours where I don't have to answer it. What is your strategy?
                      That's got to be a first. Closing a deal while you're naked. You win the prize.

                      Comment


                        #12
                        Originally posted by LarryFine View Post
                        Um, turn it off?
                        Is that just supposed to be funny, or is there a way to do it? I can't find out how to disable the phone feature completely and still have texting and everything else. Samsung Galaxy S7 Active on AT&T.

                        Comment


                          #13
                          Originally posted by MAC702 View Post
                          Is that just supposed to be funny, or is there a way to do it?
                          Actually, no I wasn't trying to be funny at all. I still use a flip phone, as I have no desire to carry a portable computer with me.

                          However, I would bet that there is something either in settings or the network that you can use to do that. Ask at your local store.

                          What about muting the ringer?
                          Master Electrician
                          Electrical Contractor
                          Richmond, VA

                          Comment


                            #14
                            Originally posted by LarryFine View Post
                            Actually, no I wasn't trying to be funny at all. I still use a flip phone, as I have no desire to carry a portable computer with me.

                            However, I would bet that there is something either in settings or the network that you can use to do that. Ask at your local store.

                            What about muting the ringer?
                            Muting the ringer is what I do now. But the silent incoming call still interrupts everything else the device is doing at the moment: GPS, MLB play-by-play on the Sirius XM app, etc, etc.

                            Local store people don't know. Which is why I assume it can't be done. I've searched the Internet and am now convinced I must be the only person on the planet who wishes this was possible.

                            Comment


                              #15
                              I wonder if there's a way to suspend your phone service each evening and restore it each morning. This is something you would have to arrange through ATT.

                              Another possibility is to forward calls to another phone number, perhaps one with a voice-mail. You may be able to get such a voice-mail number on the cheap.
                              Master Electrician
                              Electrical Contractor
                              Richmond, VA

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