Is the customer complaining about paying for it?
Complaint came later about my rates, since client hadn't called me in 5 yrs.
Zelle was received after email transcript below:
Subject: Re: Electrician Invoice 11-25-23
On Wed, 2023-11-29, I wrote:
Last time you approved my After-Hours Rate 3/27/18, my trip was 10mi from ZipX in 2018.
As my invoice address shows, trip is now 18mi from ZipY.
Post pandemic base rate =$X.hr +$10 for 10-20mi +$10 After Hrs =$Y.hr
Post pandemic material prices also changed from X to Y.
--
Many Thanks,
Signature removed
On Wed, 2023-11-29, Client wrote:
> It's more about transparency upfront and no after-the-fact charging.
>
> On Tue, Nov 28, 2023, I wrote:
> >
> > If extra $20 hurts that bad you can remove it.
> >
> > > On Nov 27, 2023, Client wrote:
> > >
> > > Hi Roger, did not know you are charging me an overtime rate. It
> > > could have waited till today.
> > >
> > > On Mon, Nov 27, 2023, I wrote:
> > > >
> > > > Please acknowledge attached invoice:
> > > >
> > > > Client-2.pdf