In most of the cases utility generally gives the available short circuit on the xfmr's secondary.Then you have the cable length and size to consider before it gets to the building or sometimes they give the short circuit where the service enters the building...
For a short circuit study, the info. provided above usually assumes infinite current available on the primary, and would not be suitable for an arc flash study.
Here is an example of the type of info. the utility will provide for an arc flash study:
The fault currents at the 34.5KV Tap are as follows:
3LG = 15475A
2LG = 7908A
LG = 10474A
LL = 13400A
34.5KV BUS THEVENIN IMPEDANCE (OHM)
Z(+) = 0.17454+j1.30862 Z(-) = 0.17506+j1.30891 Z(0) = 0.75464+j3.12885
Using realistic info. on the primary side of the utility transformer along with the actual transformer KVA rating and %Z will often result in a significant reduction in the calculated fault current on the secondary side. That reduction often translates to much longer trip times for circuit breakers and fuses, and much higher arc flash energy than one would otherwise calculate.