The service cable size is #4 aluminum and I have 2-1/2" conduit. Speaking with the POCO engineer they still are not willing to entertain changing the service cable.
The Power Quality meter used by the POCO to monitor my service was a Power Monitors Inc Guardian. She sent the file to PMI and below is what the PMI tech responeded with:
The flicker report shows little flicker on CH1 and 2, There is a lot of chatter on 3 and 4 which is normal.
When his amperage on CH1 goes up to say 132amps, his CH2 amperage goes up 1 amp. Whats strange is both CH 1 and 2
voltages go down by 3 volts. Doesn't sound like he would see flicker with a 3v drop.
His ch1 averages about 20 amps of current and as high as 128 amps, his ch2 stays on 4 amps with maybe 60 cycles over 16 amps.
But his voltage on both channels are almost the same.
I do see a lot of 3v drops with no amperage increases across both channels. This could be a neighboring house causing this.
Based on the 3V drop, the POCO says all is in spec. Their spec is 5% voltage drop on motor starts (6V). I have some issues with whether they were recording enough or even correctly (line currrents not the same on motor start), so I've talked her into putting the power quality meter back on with parameters set up for recording wave forms and subcycle values.
Don't know of anything I can do on my side the meter (lamp changes are not an option) to mitigate the flickering/blinking. Will talk to my neighbors to see if they notice blinking to help support a change.
thanks for the continued input/comments.
I'm not terribly impressed with the PMI analysis but I won't worry about that now. #4 aluminum triplex stuns me. 80 or 90 feet of that after the overhead secondaries is too small in my view for a house with a 150 or more likely 200 amp service. Even if your underground run was only 10 feet long it would be too small. We had 5 choices of URD triplex to feed homes with: 1/0, 2/0, 3/0, 4/0, and 350. The smallest I ever called for was 2/0. #4 is begging for flicker trouble.
Here's a rough draft I threw together that you can polish up and send to your engineer's boss. Or not. Good luck!
Dear _______:
I am writing you as a dissatisfied customer. I am displeased with both the electric service at my home (insert address and account number) and your group's response to my issues. I do appreciate that your engineer, Ms. So and So, has been good about corresponding with me on a timely basis and I appreciate the installation of a voltage recorder last month.
My principal concern can be summarized in one word. Flicker. The short term voltage drop (flicker) created when my air conditioner starts is too much. The lights in my house dim excessively. I am an electrical engineer myself. I realize that there will of necessity be a brief drop in voltage when my unit comes on. However this drop is too much. The dimming of lights is more than I am willing to live with. And it is so easily remedied!
The thing to do is to pull out the 90 feet of #4 triplex presently in the 2.5" pipe going to my meter and replace it with larger triplex. 4/0 would be good; a huge improvement. If you stock something like 250 or 350 mcm so much the better. This will cut the flicker down to perhaps 50% or 60% of what it is now as the transformer and overhead secondary impedances will be unchanged. As you know, this is not a "big" or expensive job. I suspect the cost of the new wire is on the order of $200 or so. Two servicemen working together ought to be able to knock it out in an hour or less.
The report from the recording voltmeter you installed indicates 3% flicker, within your company's stated allowable limit of 5%. I must tell you that I don't care if a report labels the flicker at my house as 1% or 10%. It is simply too much. I invite you to come to my house and observe the lights when my unit comes on and tell me you would live with it.
As an aside, your #4 aluminum triplex that feeds my house seems smaller than reasonable. It's "large" enough in that it is able to carry the electric load of the house but because it is so small it is going to be a contributor to flicker and voltage drop issues. With a full load continuous capacity of about 65 amps, it's a questionable choice for my house's 200 amp service. A retired utility engineer I know told me that not only was his company's lower limit aluminum triplex wire size for residential services 1/0, but that he himself never called for anything smaller than 2/0 on an underground service to a house.
In a spirit of compromise I am offering to pay half the cost of the new wire, up to $150. That is how badly I want the too-small #4 upsized.
In closing, I appreciate the installation of the recording voltmeter and the fact that Ms. So and So is always pleasant when speaking with me on the phone. However, I feel I have been more than patient in awaiting a resolution to this flicker problem. Here we are, xxx months after I brought this to your attention and the problem is unchanged. This is unacceptable and falls woefully short of any sort of first class customer service. I need to have my #4 triplex upsized or my flicker otherwise reduced to a reasonable level within two weeks. If you can't or won't commit to this, my next step is to forward this letter to the Public Service Commission for their consideration.
Sincerely,
(Ben)