My guess is that the grounded conductor screws were never tightened from day one, but the damage made it very hard to tell what exactly caused the meltdown
Looks to me like bad connection obviously. Probaly due to oringinal installer using quick connects ....
... no backstabbing...
This was my service call today, same deal, was .... Not a backstab either, I can only assume a loose connection.
...and backstabbers from NJ to California rejoice the findings of the screw down screw ups