EEC said:Customer says light fixture they supplied is not working properly. This complaint came a few weeks after installation. What is the contractor (me) to do about it?
A better question is how does it make you feel ?EEC said:Customer says light fixture they supplied is not working properly. This complaint came a few weeks after installation. What is the contractor (me) to do about it?
ultramegabob said:I would let them know beforehand, that if it was not a problem with my installation, that it would be a service call because they supplied the fixture.
One thing's for sure, if you do nothing, your name is Mud. Let them know you'll be glad to look at it, but always mention that if it's a fixture issue, they're getting a bill. If it's your fault, you'll fix it under your normal warranty.EEC said:Customer says light fixture they supplied is not working properly. This complaint came a few weeks after installation. What is the contractor (me) to do about it?
quogueelectric said:I used to get 4% screwups in the field from my crews at fixtures
EEC said:Customer says light fixture they supplied is not working properly. This complaint came a few weeks after installation. What is the contractor (me) to do about it?
mdshunk said:One thing's for sure, if you do nothing, your name is Mud. Let them know you'll be glad to look at it, but always mention that if it's a fixture issue, they're getting a bill. If it's your fault, you'll fix it under your normal warranty.
quogueelectric said:...
I would go in with the shop rockets and fix the probs in a couple of minutes and get to shame the offending electricians. ...
Who knows. That's one strange scenario, and there's not nearly enough information to know if the service was done right or wrong. At first blush, it sure sounds like the first service call was incomplete. I've never heard of a blown filament 'arcing' continually, even after you have reset the breaker several times. I know that a filament can sometimes trip a heavily loaded breaker at the moment it blows. This is what makes me think the first call is incomplete.buckofdurham said:Do you charge for a call back, because you made the wrong diagnosis??
buckofdurham said:I've got a better call back scenario.
(This was not your install)
What if you get a call that the kitchen light(s) are not working.
When you get their you find they are on a afci breaker and marked bedroom in the panel.
The bedroom lights are fine.
So you turn all the kitchen lights switches to the off position. Then reset the breaker. Then turn one light on at a time.
When you turn the weird looking dinning room light on it trips the breaker.
Turn that off, reset the breaker and every thing works fine.
So you unscrew the bulbs in the fixture. Reset the breaker and turn the switch on to the light and the breaker stays.
I told her a blown bulb filament may have been arcing causing the breaker to trip. Because the breaker is not tripping when the bulbs are unscrewed.
So you charge and collect for an hour and hit the road. It's a holiday emergency call.
Next day you get a call saying when she turned on the outside flood light the breaker tripped again.
Do you charge for a call back, because you made the wrong diagnosis??
Don't suppose fixing the real problem ever occurred to you? The '08 is going to require AFCI's on everything, so you really gotta get your practice now fixing these issues. When the customer is footing the bill is an ideal time to get your education.buckofdurham said:I'll probably take it off the afci. Find the bedroom circuit put the afci on it. Etc...
mdshunk said:Don't suppose fixing the real problem ever occurred to you? The '08 is going to require AFCI's on everything, so you really gotta get your practice now fixing these issues. When the customer is footing the bill is an ideal time to get your education.