do you trust your memory?

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Rewire

Rewire

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Lake of the Ozarks
Booked a job two weeks ago to instrall two ceiling fans or so thats what I remember but when the tech showed up the client had three fans to install. I had quoted for two and the tech called and asked what to do about the third. I told him to install all three for the quoted price and will start writing these things down from now on.
 
Rewire said:
Booked a job two weeks ago to instrall two ceiling fans or so thats what I remember but when the tech showed up the client had three fans to install. I had quoted for two and the tech called and asked what to do about the third. I told him to install all three for the quoted price and will start writing these things down from now on.
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No, not any more.
On the other hand, I thought you always got the quote signed by the client? Or is that someone else on here... Heck, I don't remember.......
 
I broke protocol and didnt get paperwork signed. Finishing up at the neighbors house when they caught me in the drive and asked about the fans I didnt follow our normal procedure with new clients and it cost me ,lesson learned.
 
Rewire said:
I broke protocol and didnt get paperwork signed. Finishing up at the neighbors house when they caught me in the drive and asked about the fans I didnt follow our normal procedure with new clients and it cost me ,lesson learned.
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We generally assume the honesty of other people but they often prove us wrong. Some people get great joy out of breaking their word while holding us to our's. Many people think we are gouging them with high prices to start with. They consider their tactics "getting even" or "keeping us honest" if they can get a little extra from us.

I like e mail when possible. The "he said, she said" is easily cut when a print is produced of someone's message.
 
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jmellc said:
We generally assume the honesty of other people but they often prove us wrong. Some people get great joy out of breaking their word while holding us to our's. Many people think we are gouging them with high prices to start with. They consider their tactics "getting even" or "keeping us honest" if they can get a little extra from us.
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I don't think there are all that many dishonest people in the world but many customers are subject to wishfull thinking.

I'm pretty sure that Rewire did quote a price for 2 fans and that's all the customer asked about. When they were out shopping for fans they ended up buying 3 fans instead of just the 2 they started out with. All the customer will remember is they got a price quote for the install
(somewhere down the rabbit hole the number of fans just gets lost).
 
Rewire said:
Booked a job two weeks ago to instrall two ceiling fans or so thats what I remember but when the tech showed up the client had three fans to install. I had quoted for two and the tech called and asked what to do about the third. I told him to install all three for the quoted price and will start writing these things down from now on.
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I don't remember ever trusting my memory, I either write down notes or forget to.
 
jmellc said:
I like e mail when possible. The "he said, she said" is easily cut
when a print is produced of someone's message.
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you betcha... got one of those confirming emails this morning.
a request to bid..... here's the reflected ceiling plan.

i'm sure it'll make everyone here as warm and fuzzy as it did me.

by the way..... they are going to start work next weekend, so hurry.

 
Looks like _dan was dead on accurate when he said the following in your steeling thread.


__dan said:
The normal and legal losses due to incompetence, institutionalized waste, doing wrong but following orders, mismanagement, bad design or implementation, are far bigger numbers. More than four or five orders of magnitude bigger than what you listed. Like looking at an ant on the train tracks. Or seeing a nickel on the ground in a tornado.
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I had an accountant that told me, when he was young he found he could not remember anything. He had to make written notes for everything as a child and following that decided to become an accountant. There was a time he discussed some of the more complicated and creative problems that come up in accounting. Usually, I remember what I read and when, knowing the names of prime ministers from seeing their name in the newspaper.

He ran a few simple things by me and I was like 'is that what you do'. Then he stepped up his game and I was blown away. He was taking fast and I knew he knew what he was talking about, but I could not follow along at that speed. Cannot remember what he said, it was beyond me. He was a money magician, kept a lot of small businesses alive. Truly rare and gifted.

He also said he was not happy with any business deal unless there was also some type of screwing going on with it. He was some kind of angel, but the falling out would happen unintentionally. Then he would forget and the cycle would start all over again. I wish he lived close, i would visit every week or two.

Was also able to spot the elephant in the matchbox when he ran one example by me. It was truly beyond me.
 
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Fulthroti, you got me there. If I were to get that e mail I'd write back that I need a drawing with switches included.
 
jmellc said:
Fulthroti, you got me there. If I were to get that e mail I'd write back that I need a drawing with switches included.
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actually, i didn't need switches, i'd a settled for a return phone call.

i called a couple times, he never returned the call.... finally got
a return email thanking me for my trouble, but that they had moved
on, whatever that means.

guess he found someone to do what he wanted done. whatever that is.

whew. not often you hear the ricochet of the bullet that misses you.
 
Fulthrotl said:
you betcha... got one of those confirming emails this morning.
a request to bid..... here's the reflected ceiling plan.

i'm sure it'll make everyone here as warm and fuzzy as it did me.

by the way..... they are going to start work next weekend, so hurry.

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Oh heck, I would have signed that off for you at plan check.
 
cowboyjwc said:
Oh heck, I would have signed that off for you at plan check.
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do you give lessons on the side?

i'd pay for a seminar for the entire newport beach building department,
just as a public service.....

did i say that out loud? drat.

actually, newport beach does hold an award, for something i've never
seen anywhere else.... the inspector wanted a wet ink signature from
the EE of record, on each panel schedule.

he got it. i needed a final. printed them up from the autocad drawings,
copied his seal to the corner, and bought him lunch, so he could sign
them.... inspector was happy, my EE got BBQ, and i got paid.

ok. i'm a whore, i admit it.
 
Fulthrotl said:
do you give lessons on the side?

i'd pay for a seminar for the entire newport beach building department,
just as a public service.....

did i say that out loud? drat.

actually, newport beach does hold an award, for something i've never
seen anywhere else.... the inspector wanted a wet ink signature from
the EE of record, on each panel schedule.

he got it. i needed a final. printed them up from the autocad drawings,
copied his seal to the corner, and bought him lunch, so he could sign
them.... inspector was happy, my EE got BBQ, and i got paid.

ok. i'm a whore, i admit it.
Click to expand...

Gotta do, what ya gotta do sometimes. :happyyes:
 
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