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Good support

Learn the NEC with Mike Holt now!
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ptonsparky

ptonsparky

Tom
Location
NE (9.06 miles @5.9 Degrees from Winged Horses)
Occupation
EC - retired
I use small PLCs from an online wholesale. A recent firmware update caused me some grief. I thought it was my failure and asked some questions on their forums page. Danged if I didn't get a reply informing me that tech would look into it. They did. A tentative firmware update was sent to me for testing. Looking good for the most part. (No, I will not share it)

Just nice to see and a pat on the back for Automation Direct.
 
M

maxburn

Member
Location
US, SC
Occupation
HVAC BAS Controls
I interviewed there and they seem like a good company to work for also. Fairly flat structure like three levels from president to low man. MBA paired with SME to create product owners (what I was looking at). Important to me is this OP feedback and lots of other good feedback about AD across the internet isn't uncommon.
 
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jmellc

Senior Member
Location
Durham, NC
Occupation
Facility Maintenance Tech. Licensed Electrician
Good to hear that service and support are not totally dead yet. There are a few dedicated people.
 
S

sparkie1

Member
Location
KS
Occupation
Master Electrician
for my company I do almost exclusively budget automation. AD has been fantastic all-around for the past 5 years I've been using them. I also found an error in their documentation for the Solo! temp controllers and it was corrected pretty quickly.
 
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