Good support

[ptonsparky]

I use small PLCs from an online wholesale. A recent firmware update caused me some grief. I thought it was my failure and asked some questions on their forums page. Danged if I didn't get a reply informing me that tech would look into it. They did. A tentative firmware update was sent to me for testing. Looking good for the most part. (No, I will not share it)

Just nice to see and a pat on the back for Automation Direct.

 

[maxburn]

I interviewed there and they seem like a good company to work for also. Fairly flat structure like three levels from president to low man. MBA paired with SME to create product owners (what I was looking at). Important to me is this OP feedback and lots of other good feedback about AD across the internet isn't uncommon.

 

[jmellc]

Good to hear that service and support are not totally dead yet. There are a few dedicated people.

 

[sparkie1]

for my company I do almost exclusively budget automation. AD has been fantastic all-around for the past 5 years I've been using them. I also found an error in their documentation for the Solo! temp controllers and it was corrected pretty quickly.