- Location
- Windsor, CO NEC: 2017
- Occupation
- Service Manager
Yes, or get an EGC to them.cwolf said:Jtester, is it your recommendation that the neutral be reterminated to the poles...
No. You need to find the location of the open neutral....and left alone?
Since these poles are on a multiwire branch circuit, then they would continue to operate without a neutral. If there were an equal number of poles per circuit, the voltage measured from line to neutral would even look right; the voltage from line-to-neutral in an open (source) neutral situation is determined by the resistance of the loads. If there is even resistance, there would be a roughly even voltage on phase A and phase B. So the open neutral would be less evident.
It is statistically improbable that the resistance from line to neutral would be identical on both phases, so there would be some unbalanced current trying to find it's way back to the earthed transformer. Therefore, people were receiving a shock when they touched the poles. They were filling in for the missing neutral.
Leaving the poles unbonded (without a path for fault current) is a dangerous fix. For the next five minutes, it'll work ok. The symptoms went away. But right now, you likely have ballasts getting grumpy from an imperfect supply, which could cause one to burn up and fault to the casing.
- De-energize the poles.
- Tie an ungrounded supply conductor (at the source of supply) to the neutral.
- Walk to each pole, from first to last, seperate all the conductors, and measure for continuity between the two.
- Tie them back together as you go. Leave the loads disconnected. When you come across a pole with no continuity between the phase and neutral, you've found the problem.
One problem with this is, you've already touched the connections. If there was a bad connection, you might have noticed it (or not) and (perhaps inadvertently) fixed it when you were unbonding the poles.
One other potential problem is that there may be some continuity through the loads, which could mess with you. But I don't think that will be a problem.
My 2?.