I would have to agree with the first sentence which relates to the design and quality of the product. In the second sentence as for the voltage regulator, I cannot see how that has anything to do with the shape of the sine wave. As I see it a VR controls and stabilizes the gen RMS voltage, not the shape of the waveform.
The question I have is whether he measured the wave loaded or unloaded.
I ran the generator first unloaded then I ran it with load. Here are some pics. First is straight utility for a baseline, then the genset with a little choppiness unloaded, then with it loaded some and you will see the waveform becomes disfigured. My genset is a blackmax model bm903500. 3550W rated, 4550w surge. I believe it has a Honda engine.

but yeah Idk why at 60hz it not at 120/120 but if 118/119 is good I'll take it! I just don't want the guys sh*t to fry cause of not enough amps