When a relay switches a relay, there's bound to be confusion, and that's the case here.
Our Controller
Our controller is normally closed to create a fail-on condition when used on a single cobra head.
Many contactor cabinets have a twist-lock receptacle to control the contactor via one of these industry standard twist-lock controllers, and that's the case here. We switch (our customers switch) plenty of 240/480V contactors with no problem using our 120-277V controller. We have installations in North & South America, Europe, & Australia/ New Zealand on both 50Hz & 60Hz grids without a failure except this one installation. In the daytime our controller has to supply 24VDC to our relay to open the contacts and turn the lights off. At night our controller stops supplying 24VDC to the relay to allow the NC contacts to turn the lights on, and this causes the contactor coil to become energized.
Contactor
The contactor coil is normally open. At night when the controller relay is closed, the contactor coil is getting power and closing the contactor thereby turning the lights on.
The voltage measurements we took were only from where the controller receptacle leads, which are white, black & red, connect inside the cabinet. We never probed an empty receptacle and we never probed anything other than white, black & red leads. I'm still at a loss as to how we measure 480V black to red (line to load) at night when effectively what is happening is our controller is connecting those two conductors via the relay. If our controller was connecting two 240 legs of a 480 system, shouldn't there be fireworks inside that cabinet? Is something wired wrong inside there, or am I still misunderstanding this?
Thanks.