230.34(B) lists the NEC clearances for service drops.
Its 10' minimum at lowest part of drip loop and over pedestrian only areas with the voltage to ground being 150V or less.
Its 12' minimum for residential property and driveways, and commercial areas not subject to truck traffic and the max voltage to ground can be 300V. This gets bumped to 15' if the voltage to ground is above 300V.
Its 15' minimum over streets, alleys, roads, parking areas with trucks, driveways other than residential, and open raw land.
So POCO could be confused about the details of the property unless there is a back fence with a gate wide enough to allow vehicles in the back yard which would bump the requirement to 12'. It may be hard for them to remember all the permutations and rules and just put 12' in their brain.